Privacy Policy

WYSE runs this website — including all content, features, tools, products, and services — to give you a great shopping experience (we’ll call all of that the “Service”). This Privacy Policy explains how we collect, use, and share your personal information when you visit or use the Service, make a purchase, or get in touch with us. If there’s ever a conflict between our Terms of Service and this Privacy Policy around how we handle your personal data, this Privacy Policy wins.

Please take a moment to read through this. By using the Service, you’re letting us know you’ve read and understood how we handle your information.

What Personal Information We Collect

When we say “personal information,” we mean anything that identifies you or could reasonably be linked back to you. It doesn’t include data that’s been anonymized or de-identified, since that can’t be tied to you. Depending on how you use the Service, where you live, and what the law allows or requires, we may collect the following:

Contact details: Your name, address, billing address, shipping address, phone number, and email.

Your messages to us: Any information you share when you reach out, like a customer support request.

Device information: Details about your device, browser, or network connection — including your IP address and other unique identifiers.

Usage data: How you interact with the Service — what you click on, when you visit, how you browse around.

Where We Get Your Information

We may collect personal information from a few different places:

Directly from you: When you create an account, use the Service, contact us, or share your information with us in any other way.

Automatically through the Service: When you use our products or visit our website, we collect data through your device and through cookies and similar technologies.

Through service providers: Companies we work with who help us run certain features and who may collect or process your data on our behalf.

From partners or other third parties.

How We Use Your Information

Depending on how you use the Service, we may use your personal information for the following:

To provide, personalize, and improve the Service: This includes fulfilling contracts, processing payments, completing orders, remembering your preferences, sending account-related notifications, handling purchases, returns, and exchanges, managing your account, arranging shipping, letting you post reviews, and making your shopping experience more personal — like recommending products based on what you’ve bought before.

Marketing and advertising: We may use your information to send you emails, texts, or mail about promotions and products, and to show you relevant ads on our Service or other websites — including ads based on your browsing and purchase history.

Security and fraud prevention: We use your data to verify your account, keep payments and shopping secure, and detect or investigate any suspicious, illegal, or harmful activity. If you have an account, please keep your login details safe and don’t share them with anyone.

Communicating with you: We use your information to provide customer support, respond to your questions, and keep our relationship with you running smoothly.

Legal reasons: We may use your information to comply with the law, respond to legal processes (including requests from law enforcement), handle disputes or litigation, and enforce our terms and policies.

Third-Party Links

The Service may include links to third-party websites or platforms. If you click through to a site we don’t own or control, make sure you read their privacy and security policies. We’re not responsible for the privacy or security of those sites, and we don’t guarantee the accuracy of anything on them. Information you share in public or semi-public spaces — including on third-party social platforms — may be seen by other users and isn’t something we can control. Just because we link to a site doesn’t mean we endorse it.

Children’s Data

The Service isn’t meant for children, and we don’t knowingly collect personal information from minors. If you’re a parent or guardian and believe your child has given us personal information, please reach out using the contact details below and we’ll take care of it. As of the date of this policy, we don’t knowingly sell or share the personal information of anyone under 16.

Security and Data Retention

No security system is perfect, and we can’t guarantee absolute security. Information you send us over the internet may carry some risk in transit — please avoid sending sensitive or confidential information through unsecured channels.

We keep your personal information for as long as we need it — for example, to maintain your account, provide services, meet legal obligations, resolve disputes, or enforce our policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights around your personal information. These rights aren’t absolute — they may only apply in certain situations, and in some cases we may decline a request if the law allows it.

Right to access: You can ask to see the personal information we hold about you.

Right to deletion: You can ask us to delete your personal information.

Right to correction: You can ask us to fix any inaccurate information we have about you.

Right to data portability: In some cases, you can ask for a copy of your personal information and request that we transfer it to a third party, subject to certain exceptions.

Right to opt out of selling or sharing for targeted ads: Depending on where you live, you may have the right to opt out of us selling or sharing your data, or using it for targeted advertising. You can exercise that right here.

Managing communications: We may send you promotional emails. You can unsubscribe anytime using the link in those emails. Even if you opt out, we may still send you non-promotional messages related to your account or orders.

If you live in the UK or European Economic Area, and subject to local exceptions, you may also have the right to:

Object to or restrict processing: You can ask us to stop or limit how we process your information for certain purposes.

Withdraw consent: If we’re processing your data based on your consent, you can withdraw that at any time. Withdrawing consent won’t affect anything we did before you withdrew it.

We won’t treat you differently for exercising any of these rights. Where required by law, we may need to verify your identity before acting on a request. You may also appoint an authorized agent to make requests on your behalf — we’ll ask for proof of authorization and may still ask you to verify your identity directly.

Complaints

If you’re unhappy with how we’ve handled your personal information, please get in touch using the contact details below. Depending on where you live, you may also have the right to appeal our decision or file a complaint with your local data protection authority. For EEA residents, you can find a list of relevant supervisory authorities here.

Changes to This Policy

We may update this Privacy Policy from time to time — to reflect changes in our practices or for legal, operational, or regulatory reasons. When we do, we’ll post the updated policy on this website, update the “Last updated” date, and provide notice as required by law.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, or if you’d like to exercise any of your rights, feel free to reach out:

📧 Email: sales12@wysecn.com 📞 Phone: +86 13688844607 📍 Address: Huateng Industrial, Building A, No. 2, 1st Road, Shangxue Technology Park, Bantian Street, Longgang District, Shenzhen

Under applicable data protection law, WYSE is the data controller for your personal information.